Have a complaint about city services?

Contact Peter Breil.

He has been tapped to lead City Hall’s new Department of Citizen Service and Response that was set up to upgrade service delivery and improve the connection with city residents. And handle complaints.

Mayor Levar M. Stoney announced Mr. Breil’s appointment Tuesday. His starting salary: $125,000 a year, the city said.

“I am looking forward to the ideas and leadership Peter will bring to this department to help better connect City Hall to city residents,” the mayor stated.

A Virginia Tech graduate who has managed call centers and customer contact operations for Capital One and Time Warner Cable during the past 15 years, Mr. Breil will oversee the city’s 311 call center and the new online system at www.RVA311.com.

“Richmond residents deserve an efficient and responsive system to process their requests for assistance,” Mr. Breil stated in the announcement.

“I’m excited about the challenge,” continued Mr. Breil, who earned a master’s degree in international studies from the University of South Carolina and an MBA from the University of Pittsburgh.