Hanover County announces water assistance program
Free Press staff report | 12/29/2022, 6 p.m.
Hanover residents who have customer accounts with the county’s Department of Public Utilities can now apply for water and wastewater bill assistance through Virginia’s Low-Income Household Water Assistance Program.
Households eligible for LIHWAP assistance must live in Virginia, must have at least one U.S. citizen or eligible legal permanent resident in the household, have a past due water or wastewater balance, and a gross household income below 150 percent of the federal poverty level based on the size of their household.
Whether or not households have had their water service disconnected or are at risk of disconnection within the next 30 days will also be a factor in eligibility and the priority of selection.
The program is being managed through a partnership between the Virginia Department of Social Services and the company PromisePay. Customers can apply online by going to www.virginialihwap.com/lihwap, or by calling PromisePay at 1-888- 373-9908 from Monday to Saturday, 7 a.m. to 7 p.m.
