A mix-up with property tax rebate checks sent this week has left some Richmond residents with incorrect names printed on their checks. The city confirmed no personal information was compromised and is working to correct the error.

The Department of Finance is canceling and reissuing the affected checks. The four-cent rebate, which is intended to benefit all property owners in Richmond, remains secure, with no risk of identity theft or data misuse.

“I sincerely apologize for this mistake and understand the frustration it may cause for our residents,” said Jamie Atkinson, director of revenue. “I’m working with my team to quickly rectify the error and will ensure that all affected checks are canceled and reissued with the correct information.”

The city is reaching out to impacted residents to inform them of the issue and provide further details.

Residents with questions or concerns can contact RVA311 by dialing 311 or 804-646-7000 or visiting rva311.com for assistance.