Stories this photo appears in:
Helping customers with utility bills during pandemic proves costly for city
More than 6,300 homes and businesses in Richmond — 10 percent of the customer base — are facing disconnection of their utilities for nonpayment of water, sewer and gas bills.
New customer service number for city public utilities
That is the new customer service phone number for the Richmond Department of Public Utilities, it has been announced. DPU is no longer connected to the city’s 311 call center, which routes calls to public works, animal control, tax offices and other city operations. The 311 center also gets calls through (804) 646-7000.
