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Donna Royster nearly wept at the postal town hall last Saturday when she described the pain of not receiving letters and photos from her grandchildren.

Donna Royster nearly wept at the postal town hall last Saturday when she described the pain of not receiving letters and photos from her grandchildren.

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Failure to deliver: Residents describe litany of problems hampering basic mail service

Jean Morris is tired of having the Forest Hill Post Office refusing to deliver packages to her South Side residence. Donna Royster is fed up with not receiving any of the letters her grandchildren keep sending her from Hawaii at her East End apartment.